FAQ
Everything you need to know
Can't find your answer? Get in touch directly and we'll help.
GENERAL
Booking & general questions
Something not covered here? Call 07385 737760 and ask us directly.
The easiest way is via WhatsApp — send your postcode and a photo of the items. You can also call us directly or fill out the quote form on our homepage.
In most cases we offer same-day collection. Message us early enough and there's a good chance we can come out before the day's out.
Based on the volume and type of items in the photo you send us. You'll get a fixed price before we book anything in — no changes once we arrive.
Payment is usually taken at the time of collection, once the job's done. We'll confirm accepted payment methods when we send your quote.
We cover Wiltshire, including Swindon and the surrounding towns. If you're just outside our usual area, get in touch anyway — we may still be able to help.
Yes, we are a fully licensed and insured waste carrier, and all items are disposed of or recycled responsibly.
BY SERVICE
Service-specific questions
Most household and commercial waste is fine — just ask if you're unsure about anything hazardous, like chemicals or asbestos, as those need special handling.
Yes, and we approach these with extra care and at whatever pace suits the family involved.
Yes, we can take soil, rubble, and other garden materials alongside green waste — just mention it when you send your photo.
Of course — just point out what needs to go and what you'd like to keep. We'll only take what you ask us to.
Yes, we can schedule evenings or weekends if that works better for your business — just let us know when you get in touch.
Yes, we regularly set up ongoing collections for longer projects — just let us know the expected timeline.
Absolutely — single item collections are one of our most common jobs.
We mainly cover local moves within Wiltshire. Message us with both addresses and we'll confirm we can help.
Not at all — working or broken, we'll take it either way.
GET IN TOUCH
Still have a question?
Get in touch and we'll get back to you quickly.
Request your free quote
We'll reply with a price, usually within the hour.
